What are the advantages of checking in online for my flight?

Checking in online for your flight offers several benefits:

• Save Time:
  • Avoid long queues: Skip the lengthy check-in lines at the airport
  • Faster security: Many airports have separate security lines for passengers who have checked in online.
• Choose Your Seat:
  • Preferential seating: Select your preferred seat in advance, ensuring a more comfortable journey.
  • Avoid assigned seats: If you don't have a preference, you can avoid being assigned an undesirable seat.
• Print or Save Boarding Pass:
  • Convenience: Print your boarding pass at home or save it to your smartphone for easy access.
  • Digital boarding pass: Many airlines allow you to use your mobile device to show the check-in counter your boarding pass.
• Manage Baggage:
  • Declare baggage: Indicate if you have checked baggage online, simplifying the process at the airport.
  • Baggage tags: Some airlines provide baggage tags that you can print at home, reducing waiting time at the airport.
• Stay Informed:
  • Flight updates: Receive real-time flight information and updates directly to your email or mobile device.
  • Important notifications: Be alerted to changes in your flight schedule or gate assignments.

By checking in online, you can streamline the check-in process, save time, and enjoy a more convenient and stress-free travel experience.

How do I transfer my booking?

To switch the traveler on your booking, you'll need to cancel your existing reservation and make a new booking under the correct traveler's name. Please note that airlines may have specific policies regarding cancellations and rebooking.

Can I change my booking to another airline?

Unfortunately, we can't change your booking to another airline. You'll need to cancel your current reservation and book a new ticket with your preferred airline. Please note that cancellation fees associated with your original booking will be charged. For low-cost airlines, contact them directly for changes. Full-service airlines have different policies based on your ticket type, but rebookings must be for the same traveler and airline. Keep in mind that there may be amendment fees from both the airline and OKSite.

What should I do if I miss my flight?

Unfortunately, there's no refund for missed flights. You'll need to book a new ticket. Some airlines may offer the option to pay a fee and be placed on the standby list for the next flight. If you anticipate a delay, contact us right away so we can assist you with your booking. A missed flight fee may be applicable.

How can I get a refund for a canceled or rescheduled flight?

If the airline cancels your flight or route and you're not satisfied with the alternative, we can assist you in requesting a refund. You will redeem your refund using the same payment method you used for booking. Please note that the airline needs to approve the refund.

How many hotel rooms can I book online at a time?

You may book up to three rooms at a time on our site.

How will I know if my hotel reservation is confirmed?

Once you complete the booking process, you will receive a confirmation ID number by email. We will also send you an email with the voucher and confirmation, as well as all your booking information.

Is breakfast included in the hotel room price?

Breakfast inclusion depends on the hotel and room type. Please note that certain hotels don’t necessarily include breakfast in their packages. We ensure this information is included in your choices and will be included in your confirmation email.

Can I get extra cots or bedding in the room, especially if we have children coming along?

Information about extra beds or cots depends on the hotel. Added costs for children may not be included in the reservation price. If you need a cot, please contact the specific hotel you chose to guarantee that your request for extra bedding or cots is met. However, if you have already booked the room, please contact us, and we will help you check the availability of extra beds and cots and place a request if allowed by that specific hotel.

Customers can send a special request via OKSite while making the booking and we will pass this to the hotel to get it added to your booking. Customers don’t need to contact the hotel directly. Specify the contact number and email of OKSite.

Can I request a smoking room even if my choices are limited to non-smoking rooms?

Many hotels don’t have specific rooms that allow smoking. In such cases, your hotel may designate areas around its premises where you may smoke.

Customers can place a SSR(Special service request) while making a booking on OKSite. It is just located below the passenger details form in OKSite website.

Can I book a hotel room for day use?

No. While we don't offer day-use bookings, we can help you explore other options. Here are a few suggestions:

• Check with Nearby Businesses:
  • Coworking Spaces: Many coworking spaces offer day passes or flexible membership plans.
  • Cafés and Restaurants: Some establishments may be willing to accommodate longer stays, especially if you make a purchase.
• Consider Alternative Accommodations:
  • Capsule Hotels: These offer compact, affordable rooms for short stays.
  • Airbnb: Look for short-term rentals available for a few hours.
• We apologize for any inconvenience and hope these suggestions are helpful.

Are taxes included in the price right before I book?

Yes, all applicable taxes are included in the final price before your booking is confirmed. You can verify this on the final booking page, confirmation email, and voucher

Do I have to pay the full price if I have children with me?

Please check the "hotel policies" section of your booking for detailed information on any additional costs or fees associated with children. These costs may vary depending on your child's age and the hotel's specific rules.

What should I do if my payment is declined?

If your payment was declined, please follow these steps:

• Check Your Card:
  • Funds: Ensure your card has sufficient funds to cover the transaction.
  • Card Limits: Verify that you have yet to exceed your card's spending limit.
• Review Payment Information:
  • Accuracy: Double-check for any typos in your billing address, card expiration date, or CVV code.
• Verify Payment Method:
  • Supported Methods: Confirm that your payment method (Visa, MasterCard, American Express, Apple Pay) is supported in your region.
• Contact Your Card Issuer:
  • Technical Issues: Contact your card issuer for assistance if you suspect a technical issue with your account.
  • Security Holds: If your card issuer has blocked the transaction due to unusual activity, contact them to lift the restriction.

By following these steps, you should be able to resolve the issue and complete your payment.

What is the difference between a double room and a twin room?

Double Room: This room typically has one large bed, such as a double or queen-sized bed, designed to accommodate two people.

Twin Room: This room has two single beds, which is ideal for two people who prefer separate sleeping arrangements.

Double/Twin Room: This type of room offers flexibility which can be configured with either one double bed or two single beds. If the hotel you select has these two options, you may choose either, depending on your preference. However, please note that the final bed configuration is subject to availability at the hotel.